AIAC Privacy Policy

1. Our Commitment

We, at the Asian International Arbitration Centre (AIAC) are committed to protecting your personal information. This policy outlines our commitment by detailing our practice in respect of the collection and processing of such information by AIAC as the data controller of such information. This policy also indicates your rights pertaining to such information

2. Collection

2.1 Personal information that we collect and process may include (whether this information was provided to the AIAC by you, or by third parties on your behalf):

  1. basic information such as your name, organisation, position, gender, date of birth and contract information such as your mailing address(es), e-mail address(es) and contact number(s);

  2. financial information provided to the AIAC with in the course of making payment(s);

  3. technical information such as that of your visits to our website and/or communications sent to you electronically;

  4. other information provided to the AIAC in the course of attending our events and business processes and membership-based services;

  5. any personal information provided to the AIAC in the course of provision of our services that may include arbitration, adjudication, mediation or any other dispute we administer;

  6. any information provided to us in the course of application for jobs or internships at the AIAC

3. Indicative Use


We may use your information in the course of provision of our services to you or others; to notify you about changes to our services; to promote our services including sending the AIAC’s publications, events details and updates; to provide or improve our website including auditing and monitoring use thereof; to fulfil our legal, regulatory and risk management obligations including establishing, exercising or defending legal claims; or for recruitment purposes.

4. Duration of retention


Your information may be retained only so far as it is reasonably necessary for the business purposes of the AIAC and the provision of services, the period of which may vary according to the class of information, taking into account the legal and regulatory stipulations, statutory limitation periods and good practice.

5. Disclosure


Unless disclosure is made to trusted third parties in conformity with contractual arrangements with them, or is required by law, your information will not be disclosed to third parties outside the AIAC.


These third parties may include: our professional advisors and auditors; suppliers who may carry out support services for us; IT service providers; recipients of AIAC’s services; and those involved in the hosting or organisation of events.

6. Storage


Information that we collect from you may be transferred to and stored anywhere, including outside the European Economic Area (EEA), and may be processed by personnel anywhere, including outside the EEA who may either work for us, our suppliers, subsidiaries, or any other entities the AIAC may have an interest in. Amongst other things, these personnel may be engaged in fulfilling your requests, processing your payment details or providing support services. By providing the AIAC with your personal information, you consent to this transfer, storage or processing. The AIAC will take all reasonable steps necessary in order to ensure that your personal information is treated securely and in compliance with this Privacy Policy.


Payments made to the AIAC online will be processed via a third-party payment service provider. Please refer to the separate terms and conditions of the said provider for further terms, including that of your personal data provided to them, that may also apply to you for use of that payment service.


Once the AIAC is in receipt of your personal information, the AIAC uses strict procedures and security features to try preventing unauthorised access. However, despite the AIAC’s best efforts to protect your personal information, the transmission of information via the internet may not always be completely secure.


Therefore, although we endeavour to protect your data, the AIAC cannot guarantee the security of your information transmitted to our website, and any transmission is at your own risk.

7. Your Rights in Relation to Your Personal Information


Applicable data protection laws provide certain rights for subjects of information, including the right to access, amend or delete personal information or to restrict or object to the processing of personal information. This policy also applies to data protected under the European Union (EU)’s General Data Protection Regulation (GDPR).


Additionally, you may have the right to lodge a complaint to the respective supervisory authority in your jurisdiction should you have any concerns in relation to your personal information.


You may request a copy of your information from the AIAC by contacting us. Should the relevant legislation allow for it, the AIAC may refuse to provide you with access or charge a fee for said access, in which case the AIAC will provide reasons for doing so as required by law


As information we hold about you should be accurate and updated, please advise us on changes to your information by contacting us.

8. Changes to our Privacy Policy


If and when any changes are made to the AIAC’s Privacy Policy, the updated Privacy Policy will be made available on this page, and where appropriate, be notified to you via e-mail.

9. Cookies


The AIAC uses cookies on the AIAC website. For more details, please refer to the AIAC’s Cookies Policy.

10. Contact us


Any questions, comments and requests in relation to the AIAC’s Privacy Policy or your personal information should be directed to the AIAC SFC at AIAC, Bangunan Sulaiman, Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia. Alternatively, the AIAC can be reached via e-mail at sfc@aiac.worldor phone at +603 2271 1000

AIAC Cookies Policy

1. General Information


The Asian International Arbitration Centre (AIAC) uses cookies and comparable technology on our website. The AIAC Cookies Policy provides you with information on how we use cookies and how you can control them.


Acceptance of the use of cookies (and similar technology) is given by the use and access of this website. This includes the use of analytics and functionality cookies for the purposes described below. If you do not accept the use of cookies, please see the section below entitled ‘How to control or delete cookies.’


For information on how the AIAC handles your personal data, including any personal data processed via cookies on our website, please refer to the AIAC Privacy Policy.

2. What Cookies Are


Cookies are small files of letters and numbers that are downloaded onto your computer or mobile device when you visit a website. These are returned to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.


Cookies have several functions such as letting you navigate between pages efficiently, remembering your preferences, and generally improving user experience

There are two broad categories of cookies:

  1. First-party cookies which are served directly by the AIAC to your computer; and

  2. Third-party cookies which are served by a third-party on AIAC’s behalf. The AIAC may also use third-party cookies to assist in the analysis of our website and its use.


Cookies are used on our website to: determine the total number of visitors to our sites on an on-going basis and the types of internet browsers and operating systems used by visitors;

  1. monitor the website’s performance including how visitors navigate the website, and improve our website; and

  2. customise and enhance our visitors’ online experience

3. How the AIAC Uses Cookies


The types of cookies used can be classified into one of the three categories. These are essential website cookies, functionality cookies, and analytics cookies:

  1. Essential website cookies – These cookies are essential because they enable you to move around our website and use its features. It is noteworthy to point out that these cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. These cookies are often session-specific, expiring after your visit to the website (session) has ended.

4. Controlling or Deleting Cookies


You may block cookies by using the opt-out links provided for in your browser settings. To do this, follow the instructions provided by your browser. Disabling a cookie or category of cookies does not delete the cookie from your browser; you will need to do this yourself from within your browser.


You have the right to choose whether or not to accept cookies and we have explained how this right can be exercised. However, please note that if you choose to refuse accepting cookies, you may not be able to use the full functionality of the AIAC website and any communications you receive from us may be less relevant to you than they could have been.


If you choose to manage your cookie preferences, our cookie management tool will place a cookie on your device to allow your choices to be honoured. If you delete or remove cookies from your device, you will also remove this preference cookie and you will have to renew your choices.

5. Cookies Set in the Past


If you have disabled one or more cookies, we may still use information collected from cookies before your disabled preferences were set. However, we will stop using the disabled cookie to collect any further information.

6. Contact Us


Any questions, comments and requests in relation to the AIAC’s Privacy Policy or your personal information should be directed to AIAC SFC, Bangunan Sulaiman, Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia. Alternatively, the AIAC can be reached via e-mail at or phone at +603 2271 1000

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